Tracking reference analytics is an import duty for PRAs. Accurate reference analytics can help the library make decisions on staffing, apply for grants and funds, and anticipate patrons needs such as support, programs, or material purchases. Tracking shows how effective our PRAs are at their work, and enables the library to keep employing PRA workers to support library functions.
Above is a screenshot of our reference analytics form.
1.) Type out the question asked by the patron. You can paraphrase or generalize in order to simplify this section to keep it under 140 characters.
2.) If the question is more complex or detailed provide more information here. This section is optional, so for simple directional questions you can usually skip this section, but research questions may require more information.
3.) Type out the answer you provided to the patron. If it was a complex question, or you needed assistance add details such as "I asked the PSA for help" or "I gave the patron some general information, and helped them set up an appointment with a librarian." Include your initials here in addition to adding your initials in section 5.
4.) This is where you can edit a time stamp. You should always try to fill this form out as soon as you're done assisting a patron so that you don't forget, but if you have to edit the timestamp for any reason you can do so.
5.) For the internal note we require PRAs to add their initials. This will help us see how stats are tracked, and allow us to do follow ups with the PRA for future training.
6.) Select where your question falls on the READ scale. We want PRA's to be able to answer questions that fall between 1-3 on the READ scale. More challenging or in depth questions should be directed to librarians.
7.) Select the appropriate information for each section. You do not have to ask the patron for the information to complete this section. For example, if someone seems to be a student, it's ok to mark them as a student, even if you don't recognize them from class.
8.) Click Submit
Seymour library (and many libraries) use the R.E.A.D scale to track reference interactions. This scale runs from 1 to 6, the least complicated questions to the most complicated questions. This scale can be found on the Reference Analitics form if needed.
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